Frequently Asked Questions

Do I need a referral from a Doctor?

No. Chiropractors and Osteopaths are primary health practitioners so private patients do not need a referral to see us.

Do you accept CTP and Worker’s Compensation claims?

Yes our chiropractor and osteopaths are fully registered with WorkCover and insurance accredited.
If you are planning on claiming your injury through an insurance company then it is advisable to see your GP to get a referral – this makes claim management easier and reduces claim dispute issues from insurers. If you already have a claim number please bring this and details of your insurer to your initial appointment.

My Dr. gave me a referral to see a different therapist. Can I still come to Progression?

You are totally entitled to choose your own therapist! Simply bring the referral in with you to your first session and we will liaise with the referring doctor to inform them that you have commenced treatment with us.

What methods of payment do you accept?

Insurance claims are billed directly to the insurer provided all necessary claim numbers and information is provided to us.

For private patients, we accept EFTPOS, Visa/Mastercard payments, cash and cheques.

Can I claim private health insurance rebates?

Yes, and ON THE SPOT!

Bring your health fund card with you to your consultation as we have HICAPS which enables your rebate to be paid on the spot – saving you a trip to the health fund.

What do I need to bring to my first session?

It is advisable to bring along any x-rays and scan results that you may already have had taken, a pair of shorts if the injury is to a body part that is under normal clothing, and your private health fund card (if you are a member).

I’m not sure if I need a Physiotherapist, a Chiropractor or an Osteopath?

If you’re asking yourself this question, let us be the ones to answer that for you! We are happy to speak with you prior to you booking an appointment to answer any questions you may have regarding the type of treatment we provide

How many consultations are usually required?

There is no set answer as every person is different and every complaint presents slightly differently. Your therapist will develop a treatment plan aimed to reduce pain, improve mobility, provide education and give advice on reducing aggravating factors and improve overall health and well-being. They will discuss this with you and provide you the opportunity to ask any questions you may have. 

For more chronic conditions, complex injuries or where pre-existing health issues determine a slower healing time, perhaps more treatment will be required.

Will I require ongoing treatment?

For most people, once the injury has healed or the health complaint improved no ongoing treatment is required. However we live in a less than ideal world. Our lives are often either sedentary or the complete opposite; there are physical and emotional demands that exceed our body’s capacity. Therefore a ‘tune up’ or ‘check up’ can assist in maintaining good health. There is no obligation for ongoing treatment.

Is Osteopathy or Chiropractic covered by Medicare?

Not generally, however, there is a government initiative called the Enhanced Primary Care (EPC) Program. This allows someone with chronic pain or a chronic condition to have five (5) osteopathic/chiropractic (or other approved allied health service) consultations a year when referred by their doctor. A Medicare rebate covers some (but not all) of the treatment. Please speak to your GP or ring to see if you might be eligible.